Welcome
Mode Hospitality Management was founded by an industry entrepreneur and is run by a team of industry professionals dedicated to one result - Return of Investment. Our experience and industry knowledge in hospitality and food & beverage works for you as we establish honest and reachable goals while maintaining the highest achievable levels of service.
Mode Hospitality Management offers forth their expertise in all areas of hospitality and restaurant management, including:
- Property Asset Review and Analysis
- Full Preopening Services-Review of all operational layouts with designers and architects
- Franchise Negotiations- Full Franchise Compliance
- Full Financial Management
- Complete Sales and Marketing Strategy
- Highest Standards of Operational Excellence
- Information Technology Services for the Entire Property
- Complete staffing
- Ongoing Comprehensive Operational Management
Property Asset Review and Analysis
Mode Hospitality Management can conduct a complete property asset review and analysis for proposed hotel projects and existing properties. The Feasibility Study includes a variety of work steps which would enable us to evaluate historic trends and project the future competitive supply of and demand for lodging accommodations in the area. The scope of the work included, but was not necessarily limited to the following:
- An evaluation of the return of investment potential for the potential hotel, relying on a complete analysis of the market conditions
- Compilation of pertinent market data and a review of all information relating to the project.
- Review of the property’s amenities and features such as guest room size and number
- Full inspection of the property and surrounding area to determine feasibility for project, taking into account such factors as accessibility, visibility and supporting commerce.
- Comment on the proposed facilities in terms of number, mix, and type of guest rooms and recreational amenities.
- Comment on the proposed facilities in terms of style and size.
- Financial estimation of income based on product, market conditions and forecasts
- An analysis of market demand based on industry reports tracking production generated from corporate, leisure and group meetings and conventions.
- Financial estimation of expenses based on project size, daily operating costs and management/franchise fees
- A projection of growth rates for the various market segments based on the factors that should impact the future demand for hotel rooms.
- An evaluation of the projected hotel supply and demand relationship in the market area to reach conclusions regarding the market support for the proposed hotel.
- Projections of occupancy and average room rate for the proposed hotel, including projected market mix of guests.
- Full report detailing the findings
Full Preopening Services
Mode Hospitality Management will submit to Hotels a Pre-Opening Budget setting forth the approximate cost of Pre-Opening activities, including:
- Marketing, sales, advertising and public relations activities designed to attract guests to the Hotel on and after the Opening date;
- Arranging for services required in the ordinary course of operating the Hotel including, without limitation, electric, gas, telephone, water, sewer, building and equipment maintenance and pest control;
- Assist designer, architect and/or other professionals with the overall design and functionality;
- Budgeting and purchasing of all inventories and Operating Supplies;
- Recruitment, hiring, orientation and training all personnel to work at the Hotel;
- Preparation of the Pre-Opening Budget;
- Pre-Opening Profit and Loss Reports.
Full Franchise Compliance
Mode Hospitality Management understands the necessity of being supportive to its branding partners, adhering to the operational and construction standards set forth by a flag at time of signing. The goal of providing the ultimate guest experience and building an excellent reputation in the marketplace is a shared one of all partners, and Mode Hospitality Management strives for excellence in everything they do. Handling conflicts with respect creates a healthy relationship with the brand, and results in better returns for the owners.
· Full study and analysis of brand standards
· Full cooperation and often exceeding operational standards set forth by brand
· Cooperation and inclusion in local, regional, and national sales efforts
· Ongoing feedback and communication
Full Financial Management
Mode Hospitality Management believes a detailed check and balance system is vital to achieving maximum profitability. We pride ourselves on our strength in developing and administering strong financial controls. Some of the key features of our approach are:
· Cutting-Edge Accounting Systems
Complete accountability including full reporting to managers and owners is the backbone of our belief that financial management is essential to building and growing a healthy hotel.
· Mastering Purchasing Controls
Negotiation with local and international suppliers, alliances with vendors and service providers. A competitive analysis will be performed for all items being purchased by each department. With our knowledge of pricing for supplies, we can determine which vendors would be suitable for the hotel. Internal Audit
Performed on a routine basis to ensure compliance with all accounting and operational procedures and controls to protect your asset.
Customized Owner Reporting
In addition to a standard monthly financial package, cash flow analysis, annual budget and monthly forecasts, we will customize any additional reports based on the needs of ownership.
Complete Sales and Marketing Strategy
Mode Hospitality Management recognizes that a sales strategy is the core of a successful hotel. A concise Sales and Marketing Plan will be developed by both Mode Hospitality Management and the on-site sales and revenue team, creating achievable goals with mind towards short term and long term profit.
- Enhancement of Global Distribution System’s property description and placement.
- Participation in Business Travel associations and trade shows
- Familiarization trips for meeting professionals and corporate business travelers
- Creation of individual hotel webpage with online booking features
- Travel Agency solicitation and marketing through tradeshows, visits, and email blasts
- Proper consortia placement and advertising to reach national and international travel agents
- Working with area attractions and involvement in the Convention Bureau/Chamber of Commerce/Rotary organizations
The Sales team will consist of professionals who divide their time on property and off, soliciting local companies as well as national and international firms. Mode Hospitality Management is active and well respected in the business travel spectrum, and will assist in contracting corporate business. Corporate accounts will be actively pursued by the sales team including:
- Membership with the National Business Travel Association, New Jersey Business Travel Association, and New York City Business Travel Association
- Chamber of Commerce and Rotary membership and networking
- Responding and Participating with national contracts through selected Brand
Group and meeting business is a particular field of expertise for Mode Hospitality Management. Alliances and strategies will include:
- Forging relationships with Meeting Professionals International and corporate meeting planners
- Responding to selected Brands lead generator
- Local social organizations
- Wedding planners and, churches and vendors
Revenue Management is the core of a sales strategy’s success. Mode Hospitality Management’s Revenue Management team will be responsible for adjusting strategy based on the volatile demand in the Metro NYC area. Year round consistency is important to Mode Hospitality Management, both in occupancy and rate, and they believe in a strategic rate that the guest feels value for dollar spent.
- Signature training for on-site reservation staff
- Strategic pricing based on occupancy levels and demand
- Packages for marketing and weekend business
- On-site reservationists to manage group room blocks
- Central Revenue Manager for inventory controls
Highest Standards of Operational Excellence
Mode Hospitality Management will operate the Hotel and all of its facilities and activities in accordance with the standards established by the franchisors of the Hotel.
The Mode Hospitality Management Team will create and implement all department Standard Operating Procedures and all daily checklists and forms. The following procedures are the primary focus for each departments listed.
Front Office
· Job descriptions
· Standard Operating Procedures
· Check In and Check Out Procedures
· Credit check and daily credit reports
· Obtaining proper method of payments
· Approvals on method of payments
· Night Audit closing procedures
· Professional appearance and grooming
· Reading guest types
· Service recovery procedures
· Telephone greeting
· Professional responses
F/O, housekeeping, engineering should begin with Full job description..next line SOP-Standard operating procedures.
Housekeeping
- Job Descriptions
- Standard Operating Procedures
- Understanding individual assignments
- Cleaning procedures
- Chemical usage
- Inspecting a guest room
- General Cleaning program
- Monthly inventory procedures
- DND procedures
Engineering
- Job Descriptions
- Standard Operating Procedures
- Preventative Maintenance programs
- Scheduled Maintenance programs
- Responding and completing guest calls
Human Resource Development and Management
Mode Hospitality Management believes that every team member is a partner in our efforts to exceed guest expectations, to attain market share and to keep operating costs in line. Goals are clearly outlined with every job description, and every associate understands their place and influence in the overall success of the hotel.
- House Rules
- Employee Handbooks
- Employee Benefit time
- Attendance calendars
- Payroll systems
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