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Management and Consulting Services That Earn and Return Your Investment

Triumph Hotel & Restaurant Management and Consulting was founded by an industry entrepreneur and is run by a team of industry professionals dedicated to one result - Return of Investment. Our experience and industry knowledge in hospitality and food & beverage works for you as we establish honest and reachable goals while maintaining the highest achievable levels of service.

Triumph offers forth their expertise in all areas of hospitality and restaurant management, including:

Property Asset Review and Analysis
Full Preopening Services-Review of all operational layouts with designers and architects
Franchise Negotiations- Full Franchise Compliance
Full Financial Management
Complete Sales and Marketing Strategy
Highest Standards of Operational Excellence
Information Technology Services for the Entire Property
Complete staffing
Ongoing Comprehensive Operational Management

Property Asset Review and Analysis

Triumph Hotels can conduct a complete property asset review and analysis for proposed hotel projects and existing properties. The Feasibility Study includes a variety of work steps which would enable us to evaluate historic trends and project the future competitive supply of and demand for lodging accommodations in the area. The scope of the work included, but was not necessarily limited to the following:

An evaluation of the return of investment potential for the potential hotel, relying on a complete analysis of the market conditions
- Compilation of pertinent market data and a review of all information relating to the project.
Review of the property’s amenities and features such as guest room size and number
- Full inspection of the property and surrounding area to determine feasibility for project, taking into account such factors as accessibility, visibility and supporting commerce.
- Comment on the proposed facilities in terms of number, mix, and type of guest rooms and recreational amenities.
- Comment on the proposed facilities in terms of style and size.
Financial estimation of income based on product, market conditions and forecasts
- An analysis of market demand based on industry reports tracking production generated from corporate, leisure and group meetings and conventions.
Financial estimation of expenses based on project size, daily operating costs and management/franchise fees
- A projection of growth rates for the various market segments based on the factors that should impact the future demand for hotel rooms.
- An evaluation of the projected hotel supply and demand relationship in the market area to reach conclusions regarding the market support for the proposed hotel.
- Projections of occupancy and average room rate for the proposed hotel, including projected market mix of guests.
Full report detailing the findings

Full Preopening Services

Triumph Hotels will submit to Hotels a Pre-Opening Budget setting forth the approximate cost of Pre-Opening activities, including:

Marketing, sales, advertising and public relations activities designed to attract guests to the Hotel on and after the Opening date;
Arranging for services required in the ordinary course of operating the Hotel including, without limitation, electric, gas, telephone, water, sewer, building and equipment maintenance and pest control;
Assist designer, architect and/or other professionals with the overall design and functionality;
Budgeting and purchasing of all inventories and Operating Supplies;
Recruitment, hiring, orientation and training all personnel to work at the Hotel;
Preparation of the Pre-Opening Budget;
Pre-Opening Profit and Loss Reports.

Full Franchise Compliance

Triumph Hotels understands the necessity of being supportive to its branding partners, adhering to the operational and construction standards set forth by a flag at time of signing. The goal of providing the ultimate guest experience and building an excellent reputation in the marketplace is a shared one of all partners, and Triumph strives for excellence in everything they do. Handling conflicts with respect creates a healthy relationship with the brand, and results in better returns for the owners.

· Full study and analysis of brand standards

· Full cooperation and often exceeding operational standards set forth by brand

· Cooperation and inclusion in local, regional, and national sales efforts

· Ongoing feedback and communication

Full Financial Management

Triumph Hotels believes a detailed check and balance system is vital to achieving maximum profitability. We pride ourselves on our strength in developing and administering strong financial controls. Some of the key features of our approach are:

· Cutting-Edge Accounting Systems
Complete accountability including full reporting to managers and owners is the backbone of our belief that financial management is essential to building and growing a healthy hotel.

· Mastering Purchasing Controls
Negotiation with local and international suppliers, alliances with vendors and service providers. A competitive analysis will be performed for all items being purchased by each department. With our knowledge of pricing for supplies, we can determine which vendors would be suitable for the hotel. Internal Audit
Performed on a routine basis to ensure compliance with all accounting and operational procedures and controls to protect your asset.

Customized Owner Reporting
In addition to a standard monthly financial package, cash flow analysis, annual budget and monthly forecasts, we will customize any additional reports based on the needs of ownership.

Complete Sales and Marketing Strategy

Triumph Hotels recognizes that a sales strategy is the core of a successful hotel. A concise Sales and Marketing Plan will be developed by both Triumph Hotels and the on-site sales and revenue team, creating achievable goals with mind towards short term and long term profit.

Enhancement of Global Distribution System’s property description and placement.
Participation in Business Travel associations and trade shows
Familiarization trips for meeting professionals and corporate business travelers
Creation of individual hotel webpage with online booking features
Travel Agency solicitation and marketing through tradeshows, visits, and email blasts
Proper consortia placement and advertising to reach national and international travel agents
Working with area attractions and involvement in the Convention Bureau/Chamber of Commerce/Rotary organizations

The Sales team will consist of professionals who divide their time on property and off, soliciting local companies as well as national and international firms. Triumph Hotels is active and well respected in the business travel spectrum, and will assist in contracting corporate business. Corporate accounts will be actively pursued by the sales team including:

Membership with the National Business Travel Association, New Jersey Business Travel Association, and New York City Business Travel Association
Chamber of Commerce and Rotary membership and networking
Responding and Participating with national contracts through selected Brand

Group and meeting business is a particular field of expertise for Triumph Hotels. Alliances and strategies will include:

Forging relationships with Meeting Professionals International and corporate meeting planners
Responding to selected Brands lead generator
Local social organizations
Wedding planners and, churches and vendors

Revenue Management is the core of a sales strategy’s success. Triumph’s Revenue Management team will be responsible for adjusting strategy based on the volatile demand in the Metro NYC area. Year round consistency is important to Triumph Hotels, both in occupancy and rate, and they believe in a strategic rate that the guest feels value for dollar spent.

Signature training for on-site reservation staff
Strategic pricing based on occupancy levels and demand
Packages for marketing and weekend business
On-site reservationists to manage group room blocks
Central Revenue Manager for inventory controls

Highest Standards of Operational Excellence

Triumph Hotels will operate the Hotel and all of its facilities and activities in accordance with the standards established by the franchisors of the Hotel.

The Triumph Hotel and Restaurant Management Team will create and implement all department Standard Operating Procedures and all daily checklists and forms. The following procedures are the primary focus for each departments listed.

Front Office

· Job descriptions

· Standard Operating Procedures

· Check In and Check Out Procedures

· Credit check and daily credit reports

· Obtaining proper method of payments

· Approvals on method of payments

· Night Audit closing procedures

· Professional appearance and grooming

· Reading guest types

· Service recovery procedures

· Telephone greeting

· Professional responses

F/O, housekeeping, engineering should begin with Full job description..next line SOP-Standard operating procedures.

Housekeeping

Job Descriptions
Standard Operating Procedures
Understanding individual assignments
Cleaning procedures
Chemical usage
Inspecting a guest room
General Cleaning program
Monthly inventory procedures
DND procedures

Engineering

Job Descriptions
Standard Operating Procedures
Preventative Maintenance programs
Scheduled Maintenance programs
Responding and completing guest calls

Human Resource Development and Management

Triumph Hotels believes that every team member is a partner in our efforts to exceed guest expectations, to attain market share and to keep operating costs in line. Goals are clearly outlined with every job description, and every associate understands their place and influence in the overall success of the hotel.

House Rules
Employee Handbooks
Employee Benefit time
Attendance calendars
Payroll systems

Triumph Hotels Management

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Management and Consulting Services That Earn and Return Your Investment