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Dear Triumph Guests,

At Triumph Hotels one of our top goals has always been providing a safe and well-maintained facility. To further your hotel experience, we are adding additional cleaning and safety guidelines as prescribed by the CDC, WHO, EPA and The Hotel Association of New York City.
 
COVID-19 has changed hospitality and travel safety protocols which will certainly evolve well into the future. Keeping this top of mind, Triumph Hotels has partnered with GBAC gbac.org, the premier global facility safety and health accreditation council to further educate our team and help assure everyone's wellbeing. Below are some new enhancements which will make your stay safer.
Responsible Hospitality

Responsible Hospitality

We remain committed to the highest standards of cleaning and disinfecting in all accommodations and common areas of the property. All employees wear masks and are trained on responsible hospitality. Come relax and renew with the peace of mind that your safe with us.

Before You Arrive

  • Your Reservation

    • Grab & Go breakfast at participating hotels
    • 24-hour voice reservations 212-824-314

  • Your Arrival

    • Contactless check in/out kiosk terminals
    • Safety plexiglass between you the Front Desk service team
    • Masks, gloves, alcohol wipes & hand sanitizer always available
    • Contactless hand sanitizing stations in key locations around the building
    • Personal protective equipment upon request

  • Your Room

    • Surfaces sanitized to public health guidelines
    • Minibar offerings for your safety and convenience at available hotels
    • All decorative/non-essential items removed to limit unnecessary touch points
    • Mattress encased with virus protectant covering per CDC compliance
    • HEPA filter vacuum cleaners

  • Your Common Space

    • Safety protocol signage posted and hand sanitizer dispensers throughout common areas
    • Heightened cleaning with EPA recommended disinfectants with hourly attention for high touchpoint surfaces
    • Lobby furniture arranged for comfortable social distancing
    • Each floor supplied with hand sanitizing stations
    • MERV 13 filters working in public area ventilation systems
    • Masks, alcohol wipes & hand sanitizer always available
    • Safety plexiglass between you and the Front Desk service team
    • Contactless check in/out kiosk terminal
    • Hand sanitizing stations in key locations around the building

  • Food and Beverage Outlets

    • Socially distant seating set up
    • Grab & Go service for dining in privacy of your room at participating hotels
    • Signage posted which includes wearing masks when not at dining table
    • All restaurant employees are subject to daily temperature checks and will wear duty related PPE
    • Tables and chairs will be disinfected between each customer seating
    • Masks, gloves, alcohol wipes & hand sanitizer always available
We're Flexible. Travel Whenever.

We're Flexible. Travel Whenever.

During these uncertain times we understand that flexibility is needed for comfort with planning your travels.
  • Flexible change and cancellation policy
  • Contactless payment and check-out

Travel Safely

  • handwash
  • social-distancing
  • weare-mask
We require employees to continue to take precautions, including face coverings, frequent hand washing, social distancing, and covering coughs and sneezes to prevent the spread of the coronavirus. More prevention measures may be found on the CDC website.
Wishing you good health and safe travels!
 

Traveler's Insights

  • Are the staff required to wear masks?

    staff-required-to-wear-mask-white
    Yes, our fully trained staff will be wearing masks at all times, and our cleaning staff use disposable gloves to protect guests from cross contamination.

  • What enhanced cleaning measures are in place?

    enhaced-cleaning-measures-white
    We’ve committed to brand-new deep cleaning procedures that include daily disinfecting of all rooms, surfaces, and common areas, under the guidance of the CDC and Department of Health.

  • Does the property have hand sanitizing stations?

    alcohol-gel-white
    Yes, guests can find hand sanitizing stations throughout the property. We can also provide additional supplies on request to ensure extra protection.

  • Are New York restaurants open?

    food-white
    Yes, restaurants are open, but with proper precautions in place. Indoor and patio dining both are permitted, but visitors are asked to follow social distancing protocols and wear protective masks while entering.
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